Terms & Conditions


Prices:  The price includes overnight accommodation and breakfast. Unless clearly stated at the point of booking, any extra services required and provided may incur an additional cost.

We are not VAT registered; a receipt can be provided on request.


Deposit:  No deposit has been taken at time of booking. Card details are securely held in case of cancellation or no shows. Upon booking your card will be checked, if incorrect details are given new details will be required to secure the booking. Once you have completed your stay with us these card details will be destroyed.


Personal Information: We will hold your name and address information for one year, this is a legal requirement. We will not share this information with any third parties apart from the appropriate authorities if required.


Cancellation:  A reservation forms a legal contract for the total cost of the booking. Cancellation is free of charge if notification is received  8 weeks prior to your holiday start date. If cancellation is received between 8 weeks and 30 days before the holiday start date the cost of the first night of any stay will be charged. If cancellation is received less than 30 days before the holiday start date full payment of the holiday cost will become due. We will endeavour to re-let the room in cases of cancellation. If the room is re-let then a refund of the let days will be refunded, minus a £10.00 administration fee. Full payment will be taken at the start of this 30 day period which will be non refundable unless rooms are re-let. In case of no show full payment is still liable, in all cases payment will be charged to your provided card. 

May we suggest that holiday insurance is purchased as with any holiday you would take abroad. Insurance is available from as little as £10.00 per couple per week.


Non-availability:  We would only cancel your booking if your accommodation was unavailable for reasons beyond our control.

We would make every attempt to offer you alternative accommodation, however if this was not possible or acceptable to you then we would refund all monies paid by you. Our liability would not extend beyond this refund.


Arrival/Departure:  Unless otherwise arranged, check in is after 3pm but no later than 7pm on the arrival date agreed.

Notice of your anticipated arrival time would be appreciated. Should you arrive earlier than 3pm we will be happy to store your luggage whilst your room is made ready.

Latest check out is 10am on the date of departure. We are able to store luggage for later collection should you wish it.


Damage:  Any damage or staining of the bed linen, carpets, furniture, soft furnishings and structure may be liable to a cleaning and/or repair charge. Payment for such damage will be taken from the card provided. This is at the discretion of the management.


Smoking: Smoking of Cigarettes, Electronic Cigarettes, Vapours and any other tobacco product will not be tolerated in the building. Anyone found to have smoked in the building will be asked to leave with immediate effect and payment for the whole stay will become payable.


Parking:  Use of the parking space is at the risk of the car owner - no liability is held by the proprietors. The parking bay does have a steep incline access which may be unsuitable for low cars and is best accessed from an angle and not direct on.


Pets:  We do not accept pets.


Children : We do not accept children under the age of 12 years and are unable to add extra beds into any of our rooms. Breeching these conditions will render your booking as invalid, however, no refund will be issued in such cases.



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Last modified on Friday, 04 May 2018


1 Trelawney Terrace, Polperro Rd, Looe PL13 2AG


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01503 262670




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